Include the following information: Order number, Proof of purchase, and the reason for return. If the product is damaged, please provide photos or videos of the issue.
2. Ship the Product Back
Return the product to the address provided by our team.
3. Receive Your Refund
Once we receive your returned product(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
Warranty
We offer a one-year warranty on all products (excluding accessories).
Return Policy
You may return an item for a full refund within 7 days of receiving the product.
Returns requested after 7 days are not eligible for a refund.
All items must be returned in their original, unused condition and include all original packaging.
Returns will be refused if items are used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Refund Processing Time
Allow 7-10 days for refunds to process through your original payment method.
For defective products, refunds will cover the full amount. For non-defective items, refunds will exclude shipping and handling fees.
Return Fees
If the return is due to quality issues, we will cover the shipping cost.
For returns due to buyer preference, the customer is responsible for shipping costs.
Return Exclusions
We do not accept returns for items not purchased directly from www.hoamcgear.com.
For items purchased from other authorized retailers, please follow their return policy or contact them directly for returns, exchanges, or warranty issues.
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