What Delivery Assured Covers

• Delay: Packages delivered more than 3 days past the Commitment Shipping Time are considered delayed. For delayed packages, a $5 USD coupon will be issued as compensation.

• Loss: Packages that are not delivered within 7 days after the committed shipping time from the logistics transportation date, or packages that cannot be located during transit, are deemed lost. For lost packages, compensation will be provided for the actual value paid for the item(s).

• Damage: Delivery Assured covers damages that render the item(s) unusable, such as fractures, shattering, bending (if not bendable), crushing, scratching, or denting. Please note that packaging damage is not covered. Compensation will be up to the actual value paid for the damaged item(s).

How Delivery Assured Resolves Your Shipping Issues

1. Order and Coverage

• When a shopper places an order with Delivery Assured coverage, they will receive an order confirmation email detailing their coverage.

2. Reporting Issues

• If the package is damaged, lost, or delayed during transit, the shopper should report the issue to service@hoamcgear.com.

3. Assessment and Resolution

• We will assess the reported issue using our policy rules and guidelines to determine if it qualifies for a payout.
• If the issue qualifies, the shopper can choose between receiving a coupon/gift card equivalent to the amount paid or a reissue of the product.
• If the issue does not qualify, we will notify the shopper via email with an explanation for the denial.

Time Limits for Reporting Issues

• Lost Packages: Report within 30 days after the package is marked "in transit" by the carrier.
• Damaged Packages: Report within 7 days of the package being marked "delivered" by the carrier.
• Delayed Packages: Report no sooner than 2 days after the package is marked "delivered."
• General Reporting Window: All issues must be reported within 60 days from the order date.